Terms of service

Terms of Service

These terms and conditions apply to all purchases made through the website of Rose & Clara London, located at 4128 Shoreditch High Street and reachable via info@roseandclara.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment

Orders are processed once full payment has been received. Available payment methods may differ by country. Customers are responsible for verifying which payment options are available in their region.

4. Processing and Delivery

• Processing time: 1–3 working days

• Shipping time: 3–7 working days (depending on location)

• All orders are shipped directly from our supplier in China

5. Returns and Cancellations

Please refer to our separate return policy for all applicable conditions.

6. Liability

We are not responsible for loss or damage during shipment if the tracking information shows that the parcel has been delivered. Always ensure that the address provided is correct.

7. Intellectual Property

All content on the website (texts, images, logos) is the property of Rose & Clara London and may not be used without permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@roseandclara.com. We aim to respond within 5 working days.

9. Governing Law

These terms and conditions are governed by the United Kingdom law.